Shipping & Returns
Since 2014, AWD Performance Parts has been committed to providing a dependable ordering experience and making sure every order arrives correct, complete, and undamaged. Please review this Shipping & Returns Policy before placing an order, opening product packaging, beginning installation, refusing delivery, or returning a product.
Certain products may be subject to additional restrictions, manufacturer requirements, warranty terms, special-order conditions, or final-sale terms. These terms may be displayed on the product page or communicated before fulfillment and are incorporated into this policy. If a product-specific term differs from this general policy, the product-specific term will apply to the extent permitted by law.
Shipping Policy
Shipping Destinations
AWD Performance Parts ships eligible orders only to qualifying physical street addresses within the contiguous United States, excluding California.
We do not ship to:
- California
- Alaska
- Hawaii
- U.S. territories
- APO, FPO, or DPO addresses
- P.O. boxes
Orders submitted with an excluded, invalid, or unsupported shipping address may be canceled and refunded. Customers are responsible for providing an accurate and eligible delivery address when placing an order.
Product and Carrier Restrictions
Some products may be subject to additional shipping restrictions based on size, weight, hazardous-material status, manufacturer or distributor requirements, carrier limitations, fulfillment location, or applicable law.
We may cancel or modify an order containing a product that cannot be lawfully or practically shipped to the delivery address provided. If a restriction affects an order, we will contact the customer using the information submitted with the order.
Availability, Processing, and Delivery Estimates
Inventory information, availability labels, estimated shipping dates, and lead times are estimates and are not guarantees. Products may ship from AWD Performance Parts, a distributor, a manufacturer, or another authorized fulfillment location.
Inventory may change before an order is fully processed. A product shown as available when an order is placed may later become backordered, delayed, discontinued, or otherwise unavailable.
If an availability issue affects an order, we may offer the customer the option to wait, approve an available substitute, remove the affected product, or cancel part or all of the order. We will not substitute a materially different product without the customer’s approval.
Processing time is the time required to verify an order, confirm availability, prepare and package the product, and release the shipment to the carrier. Transit time is the time the carrier takes to transport the shipment after accepting it.
Selecting expedited shipping generally shortens carrier transit time only. It does not guarantee faster order processing, manufacturer production, distributor fulfillment, drop shipping, special-order processing, or backorder fulfillment.
Shipping and delivery dates are estimates unless AWD Performance Parts expressly provides a written guarantee. Dates may change because of availability, payment or address verification, carrier delays, severe weather, holidays, manufacturer or distributor delays, freight scheduling, or circumstances outside our reasonable control.
Business days generally mean Monday through Friday, excluding holidays observed by AWD Performance Parts, the fulfillment location, or the carrier.
If we cannot ship within a promised or legally required timeframe, we will provide any notice, delay option, cancellation option, or refund required by applicable law.
Special-Order and Manufacturer-Direct Products
Products sourced, manufactured, configured, programmed, assembled, painted, or ordered specifically for a customer may have longer processing times and additional cancellation or return restrictions.
A product may be treated as special order when it is not normally stocked, is ordered specifically from a manufacturer or distributor for the customer, or is identified as special order before fulfillment. Restrictions are evaluated based on the product, supplier requirements, order status, and costs already incurred.
Split Shipments and Tracking
Orders may be divided into separate shipments. Products may ship from different locations, arrive on different dates, and have separate tracking numbers. A partial delivery does not necessarily mean that products are missing.
Tracking information is normally sent after a shipment is created. Tracking may initially show limited or no activity while the carrier receives and scans the package. Customers are responsible for reviewing all tracking numbers and making reasonable arrangements to receive each shipment.
Free Shipping & Shipping Charges
Free ground shipping is available on qualifying orders with an eligible merchandise subtotal of $250 or more within our supported shipping area. Taxes, shipping charges, fees, and other nonmerchandise amounts do not count toward the $250 threshold.
Oversized, heavy, freight, hazardous-material, special-handling, and otherwise excluded products do not qualify for free shipping. Product-specific charges or exclusions may be displayed on the product page or during checkout.
Shipping charges may be based on package weight, dimensions, destination, carrier service, freight requirements, special handling, and fulfillment location. Carrier rules may require weights or dimensions to be rounded when calculating charges.
If a shipping amount calculated during checkout is materially incorrect, we may contact the customer before shipment. We will not charge a materially increased shipping amount without the customer’s authorization.
Address Accuracy and Order Verification
Customers are responsible for providing a complete and accurate billing address, shipping address, telephone number, and email address. Orders containing incomplete, inconsistent, unsupported, or unverifiable information may be delayed or canceled.
Some orders may require additional payment, identity, address, or fraud-prevention verification. We may cancel an order if requested information is not provided or cannot be verified.
Contact AWD Performance Parts immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order is submitted, transmitted to a fulfillment partner, processed, packaged, or shipped.
Costs caused by an incorrect or incomplete address, carrier redirection, unsuccessful delivery, refused delivery, or return to sender may be charged to the customer or deducted from an eligible refund. This does not apply when AWD Performance Parts ships an order to an address different from the address supplied with the order.
Lost, Stolen, or Misdelivered Packages
If tracking stops updating for an unusual period, contact AWD Performance Parts promptly. A shipment marked delivered but not located must be reported within 24 hours of the delivery scan.
Before reporting a delivered-but-missing shipment, check the complete delivery area, other household members, neighbors, building management, package rooms, alternate entrances, delivery photographs, and carrier notices.
Carrier investigations may require cooperation from the recipient. A replacement, credit, or refund is not guaranteed until the carrier investigation and our review are complete.
To the extent permitted by law, AWD Performance Parts is not responsible for theft or loss after a carrier confirms proper delivery to the address supplied with the order. Signature service may be required for certain shipments.
Shipment Inspection and Reporting Problems
Inspect every shipment immediately after delivery and before installing, assembling, painting, programming, modifying, or discarding any product or packaging.
Confirm that the correct product and quantity were delivered, the part number matches the order, all expected components are present, the product and packaging are free from visible damage, and the product appears appropriate for the intended application. Do not begin installation until the shipment has been inspected.
Shipping damage, missing products, missing components, missing hardware, incorrect products, and incorrect quantities must be reported to AWD Performance Parts within 24 hours of delivery.
For visibly damaged freight, note the damage on the carrier’s delivery receipt before signing. If the damage is substantial, contact AWD Performance Parts before refusing the shipment whenever reasonably possible.
Do not install, assemble, paint, modify, repair, or dispose of an affected product. Keep the product, all components, outer shipping box, manufacturer packaging, shipping label, internal packing materials, hardware, accessories, and applicable freight materials.
Before reporting a shortage, review all tracking numbers and check all packaging. Small hardware may be packed inside larger components or manufacturer packaging, and orders may arrive in multiple shipments.
We may request the order number, a description of the issue, and photographs showing the complete shipment, packaging, shipping label, product condition, damage, part numbers, model numbers, or serial numbers.
Failure to report an issue within 24 hours, preserve the product and packaging, or provide reasonably requested documentation may impair or prevent our ability to verify the issue, pursue a carrier or supplier claim, or provide a remedy. This reporting requirement does not eliminate rights that cannot be waived under applicable law.
If AWD Performance Parts verifies that we shipped the wrong product or quantity, we will provide instructions and determine the appropriate remedy. The customer will not be charged return shipping or a restocking fee for a verified fulfillment error caused by AWD Performance Parts.
Order Cancellations and Changes
Requests Within 24 Hours
Cancellation requests submitted within 24 hours after an order is placed will not be assessed a cancellation fee, provided the order has not shipped.
A cancellation request is not approved until AWD Performance Parts confirms it in writing. If the order ships before cancellation is completed, it must be handled under the Return Policy.
Requests After 24 Hours
Cancellation requests submitted more than 24 hours after an order is placed are reviewed case by case and are not guaranteed.
An approved cancellation after 24 hours may be reduced by actual, nonrecoverable costs charged to AWD Performance Parts in connection with the order. These may include manufacturer or distributor cancellation charges, nonrefundable payment-processing costs, special-order charges, fulfillment or handling costs, package-intercept charges, or other documented costs directly associated with the cancellation.
These deductions are based on the individual order and are not assessed using a standard cancellation percentage. When reasonably possible, we will disclose an applicable deduction before completing the cancellation.
Special-order, custom-order, made-to-order, personalized, programmed, painted, modified, assembled, or manufacturer-direct products may not be cancelable after processing begins.
An order cannot be canceled after it ships. Refusing delivery does not complete a cancellation and will be handled under the Refused and Unclaimed Shipments section below.
This customer-requested cancellation policy does not limit rights that apply when AWD Performance Parts cannot ship within a promised or legally required timeframe.
Return Policy
Approved Discretionary Returns
An approved discretionary return is a return authorized by AWD Performance Parts for a customer-requested reason not caused by a verified AWD Performance Parts fulfillment error.
Examples include ordering the wrong product, selecting the wrong application, no longer wanting or needing the product, changing plans, or customer preference.
Return authorization permits the customer to send the product to the specified location for inspection. Authorization does not guarantee that the product will pass inspection or qualify for a refund.
60-Day Return Window and Authorization
An eligible return request must be submitted within 60 calendar days after the carrier’s recorded delivery date. Requests submitted after this period may be denied.
All returns require advance written authorization. To request a return, please Contact Us and provide:
- Your order number
- The product and quantity you want to return
- The reason for the return
- The condition of the product and manufacturer packaging
- Photographs or other information when requested
If approved, we will provide return instructions and the authorized return address. Products are fulfilled from multiple locations, so do not return merchandise to the address on the original shipment unless our instructions specifically direct you there.
Unless stated otherwise in writing, an approved return authorization is valid for 14 calendar days from the date it is issued. The return must be placed into the carrier’s possession during that period. We may require tracking information showing timely shipment.
The authorization expires if the return is not shipped within 14 calendar days. An expired authorization does not extend the original 60-day return window.
Return Condition and Eligibility
To qualify for return consideration, a product must be:
- New, unused, uninstalled, unmodified, and in resalable condition
- Free from scratches, installation marks, fluids, odors, wear, damage, and signs of attempted installation
- Complete with all original hardware, instructions, literature, labels, protective materials, and accessories
- Returned in complete and undamaged manufacturer packaging
- Packaged and shipped according to the return instructions
Opening packaging does not automatically make a product ineligible, but opened products are evaluated individually. A return may be denied if opening the packaging affects the product’s condition, completeness, safety, activation status, supplier eligibility, or resale value.
Test-fitting, bolting on, mounting, balancing, wiring, programming, flashing, filling with fluid, energizing, painting, drilling, cutting, welding, bending, assembling, modifying, or otherwise attempting installation may make a product ineligible for return.
Product-Specific Restrictions
Return eligibility depends on the individual product, its condition, supplier requirements, and whether it was specially ordered or prepared for the customer.
Product-specific, manufacturer, distributor, or special-order restrictions may appear on the product page, order documentation, return authorization, or communications provided before fulfillment.
Special-order, custom-order, made-to-order, personalized, programmed, painted, modified, assembled, discontinued, clearance, closeout, open-box, scratch-and-dent, or final-sale products may be nonreturnable.
Ineligible and Unauthorized Returns
A return may be denied if the product does not satisfy the condition requirements above, is incomplete, has damaged or missing manufacturer packaging, has altered or missing identification labels, is subject to a product-specific restriction, was sent to an unauthorized location, was returned without authorization, was shipped after the authorization expired, or was damaged because of inadequate return packaging.
Unauthorized returns and shipments sent cash on delivery or freight collect may be refused. The customer remains responsible for unauthorized merchandise and costs required to recover, redirect, store, or reship it.
If you are unsure whether a product is returnable, contact AWD Performance Parts before opening the manufacturer packaging or beginning installation.
Mandatory 25% Restocking Fee
Every approved discretionary return that passes inspection is subject to a 25% restocking fee, which will be deducted from the eligible merchandise refund.
A product that does not pass inspection may be rejected instead of being processed with a restocking fee. Additional deductions may apply for missing components, hardware, literature, accessories, protective materials, promotional products, or usable manufacturer packaging.
The 25% restocking fee does not apply to a verified fulfillment error caused by AWD Performance Parts.
Kits, Bundles, and Promotional Products
Kits, packages, bundles, and product combinations must be returned complete. Partial returns are not accepted unless authorized in writing.
Any free product, promotional item, gift card, rebate-related product, or purchase incentive included with the order must also be returned in eligible condition. If it is not returned, its stated or reasonable retail value may be deducted from the refund.
Return Shipping, Packaging, and Tracking
The customer is responsible for return shipping costs for an approved discretionary return. Free outbound shipping does not include or provide free return shipping.
If AWD Performance Parts verifies that we shipped the wrong product or quantity, we will provide return-shipping instructions. We do not reimburse customer-purchased return postage unless the expense was approved in writing before shipment.
Original shipping charges are nonrefundable on customer-requested returns. Original shipping charges will be refunded only when AWD Performance Parts verifies that we shipped the wrong product.
Expedited shipping, freight, handling, and similar charges are nonrefundable unless included in the remedy for a verified wrong-item shipment or required by applicable law.
Place the manufacturer packaging inside a separate shipping box. Do not attach shipping labels, tape, postage, staples, or writing directly to the manufacturer packaging. Use sufficient protective material to prevent damage during transit.
Use a trackable shipping service and retain the tracking number and receipt until the return is complete. We strongly recommend insuring the shipment for its full value.
AWD Performance Parts is not responsible for a customer-arranged return that is lost, misdelivered, or damaged before delivery to and acceptance at the authorized return location.
Inspection and Refund Processing
All returned products are inspected. Delivery of a return package does not guarantee a refund.
If the return passes inspection, the eligible refund will be issued to the original payment method. Applicable deductions may include the 25% restocking fee, original nonrefundable shipping charges, authorized return-label costs, missing promotional-item value, or deductions for incomplete contents or damaged packaging. The same cost will not be deducted more than once.
Allow approximately 3 to 5 business days after delivery for inspection and processing. After a refund is submitted, the bank, card issuer, financing provider, or payment service may require an additional 5 to 10 business days to post the credit.
If an order was paid using multiple payment methods, gift cards, store credit, financing, or promotional credit, the refund may be allocated according to the original transaction and payment-provider requirements.
Rejected Returns
If a returned product does not qualify for a refund, we will notify the customer using the contact information associated with the order and provide instructions and a deadline for reclaiming it.
The customer is responsible for the cost of shipping rejected merchandise back. Merchandise not reclaimed within the stated period may be handled in accordance with applicable law.
Refused and Unclaimed Shipments
A shipment refused by the customer, left unclaimed, or returned to sender without prior written authorization will be treated as a discretionary return.
Refused and unclaimed shipments are subject to the 25% restocking fee. Original shipping charges are nonrefundable. Return-to-sender costs, carrier fees, address-correction fees, storage charges, redirection fees, and other documented costs caused by the refusal or failed delivery may also be deducted from the refund.
Refusing a shipment does not guarantee a refund. The product must be received and inspected before return eligibility and the refund amount are determined.
If a shipment is refused because AWD Performance Parts shipped the wrong product, contact us within 24 hours. Once our error is verified, the restocking fee and nonrefundable original-shipping rule will not apply.
Exchanges
AWD Performance Parts does not process direct exchanges. If you need a different product, place a separate order for the desired product and request authorization to return the original product.
The original product must independently qualify for return. Placing a replacement order does not guarantee that the original product will pass inspection or qualify for a refund.
An approved discretionary return remains subject to the 25% restocking fee. The replacement order is a separate transaction subject to the price, availability, shipping charges, taxes, promotions, and policies in effect when it is placed.
Defective Products and Manufacturer Warranties
A suspected manufacturing defect is handled separately from a discretionary return or shipping-damage claim.
Do not disassemble, modify, repair, discard, continue using, or return a product that may be defective until you receive instructions from AWD Performance Parts.
Contact us with your order number, product and part number, vehicle information, installation details, a description of the issue, diagnostic information, and requested photographs or video. Technical troubleshooting may be required before a warranty request can be submitted.
Many products are covered by a manufacturer’s written warranty. Warranty eligibility, coverage, exclusions, inspections, available remedies, and processing timeframes are controlled by the applicable manufacturer’s warranty terms.
The manufacturer may require the product to be returned directly to it or another authorized location. Depending on the warranty, the manufacturer may inspect, repair, replace, credit, or deny the claim. A warranty claim does not automatically guarantee a refund, replacement, reimbursement, or advance replacement.
Damage resulting from improper installation, incorrect application, misuse, abuse, neglect, modification, racing, competition, accident, contamination, insufficient maintenance, improper tuning, or use outside the manufacturer’s instructions may not be covered.
This policy does not limit nonwaivable rights available under applicable law or coverage expressly provided by an applicable written warranty.
Fitment, Installation, and Related Expenses
Customers are responsible for reviewing the complete product description, fitment information, part number, vehicle configuration, model year, engine, transmission, trim, emissions application, and manufacturer instructions before opening or installing a product.
Vehicle modifications, production changes, aftermarket components, engine swaps, regional specifications, and previous repairs can affect fitment. Contact AWD Performance Parts before ordering if you are uncertain about compatibility.
Professional installation by a qualified technician is recommended when appropriate. Do not schedule installation until every required product has arrived and has been inspected for accuracy, completeness, visible damage, correct part numbers, and apparent fitment.
Unless required by applicable law, included in an applicable written warranty, or approved by AWD Performance Parts in writing before the expense is incurred, AWD Performance Parts does not reimburse labor or related expenses associated with an order, product, return, shipping claim, installation, removal, diagnosis, or warranty claim.
Nonreimbursable expenses may include installation, removal, reinstallation, diagnostics, tuning, programming, fabrication, painting, finishing, towing, storage, vehicle rental, loss of vehicle use, lost income, shop supplies, expedited replacement costs, or other incidental or consequential expenses.
This section does not limit nonwaivable rights available under applicable law or reimbursement expressly provided by an applicable written warranty.
Policy Updates
AWD Performance Parts may update this policy as our products, suppliers, carriers, fulfillment methods, and legal obligations change. The version published when an order is placed will generally govern that order, except when applicable law requires otherwise.
Contact AWD Performance Parts
If you have questions about shipping eligibility, product restrictions, order status, cancellations, returns, freight delivery, damaged or missing products, or warranty procedures, please use our Contact Us form.
Do not return merchandise until AWD Performance Parts has reviewed the request and provided written return authorization and return instructions.